Refund and Returns Policy

Overview

Refund and Return Policy

At Bidet Mate, we are committed to ensuring your satisfaction with our products. If you encounter any issues, please review our refund and return policy below:

1. Consumer Guarantees:
   • All our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
   • You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
2. Eligibility for Refunds:
   • Faulty Products: If your product is faulty, not as described, or unfit for purpose, you may request a refund, replacement, or repair.
   • Misfittings: If the product does not fit due to a mistake in our product description or specifications, you are entitled to a remedy.
3. Return Shipping Costs:
   • We will cover the return shipping costs for faulty products or misfittings due to our error.
   • For change of mind returns, the customer is responsible for return shipping costs.
4. How to Request a Return or Refund:
   • Contact our customer support team at sales@bidetmate.com.au
   • Provide your order number, details of the issue, and any supporting evidence (e.g., photos).
   • Our team will assist you in processing your return or refund.
5. Time Limits:
   • Refunds or replacements for faulty products or misfittings must be requested within 30 days of receiving your order.
   • Change of mind returns must be requested within 14 days of receiving your order.

Thank you for choosing Bidet Mate. We are here to ensure you have the best possible experience with our products. If you have any questions or need assistance, please contact our friendly customer support team.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

Need help?

Contact us at sales@bidetmate.com.au for questions related to refunds and returns.

Address: PO Box 11, KELMSCOTT WA 6991, Australia

Australian Consumer Law (ACL) Obligations – Bidet Mate!

1. Consumer Guarantees:
   • Products must be of acceptable quality, fit for any disclosed purpose, and match the description provided.
   • If a product fails to meet these guarantees, consumers are entitled to a remedy, which could be a repair, replacement, or refund.
2. Refunds:
   • If a product is faulty, not as described, or unfit for purpose, consumers have the right to request a refund.
   • We are required to provide a refund if the issue cannot be resolved with a repair or replacement, or if the problem is major.
   • Misfittings, such as incorrect sizes by the customer or incompatible fittings by the supplier, fall under the category of “not as described” or “unfit for purpose” if the description provided was inaccurate.
3. Return Shipping:
   • For faulty items, we must cover the cost of return shipping.
   • If the customer changes their mind or orders the wrong size based on accurate information provided, we are not obligated to cover return shipping.
4. Clear Return Policy:
   • Clearly outline your return and refund policy on your website.
   • Specify conditions under which returns are accepted, time limits for returns, and the process for requesting a return or refund.