Welcome to Bidet Mate!
These Terms and Conditions outline the rules and regulations for the use of Bidet Mate’s website and services. By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website or services.
1. Definitions
- “We,” “us,” “our,” refers to Bidet Mate.
- “You,” “your,” refers to the user or customer using our website or services.
- “Website” refers to www.bidetmate.com.au.
2. General Conditions
- By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or territory of residence.
- We reserve the right to refuse service to anyone for any reason at any time.
- Any new features or tools added to the current store shall also be subject to these Terms and Conditions.
3. Products and Services
- All descriptions of products or product pricing are subject to change at any time without notice.
- We reserve the right to discontinue any product at any time.
- We have made every effort to display the most accurate colours and images of our products. However, we cannot guarantee that your computer monitor’s display of any colour will be accurate.
4. Orders and Payment
- By placing an order, you are offering to purchase a product on and subject to the following terms and conditions.
- All orders are subject to availability and confirmation of the order price.
- Dispatch times may vary according to availability and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
- We accept payments via credit card, debit card, and other payment methods as indicated on our website.
5. Pricing and Availability
- Whilst we try to ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur.
- If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
6. Shipping and Delivery
- We offer dropshipping services, and shipping times may vary based on your location.
- Delivery times provided are estimates and start from the date of dispatch. We are not responsible for delays caused by customs clearance or other unforeseen circumstances.
7. Returns and Refunds
- Consumer Guarantees: Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
- Eligibility for Refunds: You may request a refund, replacement, or repair for faulty products, not as described, or unfit for purpose. Please see our Returns and Refunds page for specific information. https://bidetmate.com.au/refund_returns/
- Return Shipping Costs: We will cover the return shipping costs for faulty products or misfittings due to our error. For change of mind returns, the customer is responsible for return shipping costs.
- Return Procedure: To request a return or refund, contact our customer support team with your order number and details of the issue.
8. Limitation of Liability
- We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
- We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
- In no case shall Bidet Mate, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
9. Intellectual Property
- All content included on this website, such as text, graphics, logos, images, and software, is the property of Bidet Mate and protected by Australian and international copyright laws.
10. Governing Law
- These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia.
11. Changes to Terms and Conditions
- You can review the most current version of the Terms and Conditions at any time on this page.
- We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: sales@bidetmate.com.au
Address: PO Box 11, KELMSCOTT WA 6991, Australia
Thank you for shopping with Bidet Mate!